{"id":11,"date":"2025-11-11T17:06:04","date_gmt":"2025-11-11T15:06:04","guid":{"rendered":"https:\/\/duck.rs\/?page_id=11"},"modified":"2026-10-13T22:47:07","modified_gmt":"2026-10-13T20:47:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/duck.rs\/en\/refund_returns\/","title":{"rendered":"returns and refunds policy"},"content":{"rendered":"<!-- duck.rs \u00b7 Povra\u0107aj i reklamacije \u00b7 v1.1 \u00b7 vstavl\u044fets\u044f celikom v blok \u00abCustom HTML\u00bb na stranice \/refund_returns\/.\n     Star\u044b\u0439 tekst stranic\u044b udalit\u044c: \u044eridi\u010deskie pravila celikom \u2014 v Uslovi\u044fh (pp. 5, 8, 9, 12).\n     PROVERIT\u042c ss\u044blku na blank otkaza (PDF) \u2014 podstavlen o\u017eidaem\u044b\u0439 adres fa\u0439la v mediateke. -->\n<style>\n\/* \u0426\u0432\u0435\u0442\u0430 \u0438 \u0448\u0440\u0438\u0444\u0442\u044b \u2014 \u0438\u0437 \u0442\u0435\u043c\u044b duck.rs (Blocksy, Global Colors):\n   1 #ffcc00 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.r-btn{display:inline-flex;align-items:center;justify-content:center;margin-top:1.6rem;min-height:45px;padding:.75rem 2rem;border-radius:4px;background:var(--d-acc);color:var(--d-head)!important;font-weight:500;font-size:15px;text-decoration:none!important}\n.duck-ret .r-btn:hover{background:var(--d-acc2)}\n.duck-ret .r-q{display:block;margin-top:1.2rem;font-size:.95rem;color:var(--d-mute)}\n\n@media(min-width:820px){.duck-ret .r-cols{grid-template-columns:1fr 1fr}}\n@media(max-width:639px){.duck-ret .r-btn{width:100%}}\n<\/style>\n\n<div class=\"duck-ret\">\n\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 PERV\u042b\u0419 \u042dKRAN \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n  <section class=\"r-top\">\n    <h1>return and <em>complaints<\/em><\/h1>\n    <p>Briefly and simply. The full rules are in <a href=\"https:\/\/duck.rs\/en\/terms-and-conditions\/\">Terms\u202f&amp;\u202fConditions<\/a>.<\/p>\n  <\/section>\n\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 VOZVRAT I REKLAMACI\u042f \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n  <section class=\"r-sec\">\n    <div class=\"r-in r-cols\">\n\n      <div class=\"r-col\">\n        <h2>return in five steps<\/h2>\n        <p class=\"r-lead\">Did you change your mind? You can cancel your purchase within 14 days of receipt, without explanation.<\/p>\n        <ol class=\"r-steps\">\n          <li><p><b>Contact us.<\/b><span>Send a statement of withdrawal to <a href=\"mailto:info@duck.rs\">info@duck.rs<\/a> \u2014 fill out <a href=\"https:\/\/duck.rs\/wp-content\/uploads\/obrazac-za-odustanak-duck-rs.pdf\" target=\"_blank\" rel=\"noopener\">the form<\/a> or write in free text \u2014 and state your order number.<\/span><\/p><\/li>\n          <li><p><b>Pack it.<\/b><span>Place the goods in a box suitable for transport \u2014 preferably the one it arrived in \u2014 and enclose the statement or order number. Do not stick tape directly on the original packaging.<\/span><\/p><\/li>\n          <li><p><b>Send within 14 days of the statement.<\/b><span>Address: DTM Duck Retail DOO \u2013 Returns and Complaints, Drin\u010di\u0107eva 26, 11108 Belgrade. You can also hand it over in person, by prior arrangement. We do not accept shipments with cash on delivery (payment upon delivery).<\/span><\/p><\/li>\n          <li><p><b>Cost of return.<\/b><span>You pay for the return shipping, according to the price of the courier service you choose.<\/span><\/p><\/li>\n          <li><p><b>What can I return?<\/b><span>Underwear that arrived in sealed packaging \u2014 only unopened. Other lingerie can be tried on over your own underwear; you return it unworn and unused.<\/span><\/p><\/li>\n        <\/ol>\n        <p class=\"r-money\"><b>We refund the money<\/b>, together with the delivery cost to you, no later than 14 days from receipt of the statement \u2014 when the package reaches us or when you send us proof that it has been shipped. Payments made by card are refunded to the same card.<\/p>\n      <\/div>\n\n      <div class=\"r-col\">\n        <h2>complaint in four steps<\/h2>\n        <p class=\"r-lead\">Did it arrive damaged, defective, or wrong? We'll resolve it, and we bear the costs. Normal wear and tear and damage from improper use are not defects.<\/p>\n        <ol class=\"r-steps\">\n          <li><p><b>Write to us.<\/b><span>Send your order number, a description of the problem, and a photo to <a href=\"mailto:info@duck.rs\">info@duck.rs<\/a> Contact us as soon as you notice the defect, no later than two months.<\/span><\/p><\/li>\n          <li><p><b>Confirmation of receipt.<\/b><span>We immediately confirm receipt and send you your complaint number.<\/span><\/p><\/li>\n          <li><p><b>Response within 8 days.<\/b><span>We inform you whether we accept the complaint and what we propose. Respond to our proposal within three days.<\/span><\/p><\/li>\n          <li><p><b>Resolution within 15 days.<\/b><span>By repair, replacement, price reduction, or refund. The complaint is valid even when the packaging is opened.<\/span><\/p><\/li>\n        <\/ol>\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 PRAVILA CELIKOM \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n  <section class=\"r-sec r-law\">\n    <div class=\"r-in\">\n      <h2>full rules<\/h2>\n      <p>This is a brief overview. The legally binding rules are in the Terms of Use \u2014 points 5 (withdrawal and refund), 8 (conformity), 9 (complaints), and 12 (dispute resolution).<\/p>\n      <a class=\"r-btn\" href=\"https:\/\/duck.rs\/en\/terms-and-conditions\/\">Terms of Use<\/a>\n      <span class=\"r-q\">Questions? Write to us at <a href=\"mailto:info@duck.rs\">info@duck.rs<\/a>.<\/span>\n    <\/div>\n  <\/section>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>povra\u0107aj i reklamacije Ukratko i jednostavno. Pravila u celini su u Uslovima kori\u0161\u0107enja. povra\u0107aj u pet koraka Predomislili ste se? Kupovinu mo\u017eete da otka\u017eete u roku od 14 dana od prijema, bez obja\u0161njenja. Javite nam se.Po\u0161aljite izjavu o odustanku na info@duck.rs \u2014 popunite obrazac ili napi\u0161ite slobodnim tekstom \u2014 i navedite broj porud\u017ebine. Spakujte.Stavite ve\u0161 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","woocommerce_archive_thumbnail":"","mailpoet_newsletter_max":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>povra\u0107aj i reklamacije Ukratko i jednostavno. Pravila u celini su u Uslovima kori\u0161\u0107enja. povra\u0107aj u pet koraka Predomislili ste se? Kupovinu mo\u017eete da otka\u017eete u roku od 14 dana od prijema, bez obja\u0161njenja. Javite nam se.Po\u0161aljite izjavu o odustanku na info@duck.rs \u2014 popunite obrazac ili napi\u0161ite slobodnim tekstom \u2014 i navedite broj porud\u017ebine. Spakujte.Stavite ve\u0161 u kutiju pogodnu za transport \u2014 najbolje u onu u kojoj je stigao \u2014 i prilo\u017eite izjavu ili broj porud\u017ebine. Ne lepite traku direktno na originalno pakovanje. Po\u0161aljite u roku od 14 dana od izjave.Adresa: DTM Duck Retail DOO \u2013 Povrati i reklamacije, Drin\u010di\u0107eva 26,&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"admin","url":"https:\/\/duck.rs\/en\/author\/dtmadmin\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>politika reklamacija i povra\u0107aja - don&#039;t touch my duck<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"politika reklamacija i povra\u0107aja - don&#039;t touch my duck\" \/>\n<meta property=\"og:description\" content=\"povra\u0107aj i reklamacije Ukratko i jednostavno. Pravila u celini su u Uslovima kori\u0161\u0107enja. povra\u0107aj u pet koraka Predomislili ste se? Kupovinu mo\u017eete da otka\u017eete u roku od 14 dana od prijema, bez obja\u0161njenja. Javite nam se.Po\u0161aljite izjavu o odustanku na info@duck.rs \u2014 popunite obrazac ili napi\u0161ite slobodnim tekstom \u2014 i navedite broj porud\u017ebine. 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